F.A.Q

How long does it take to receive my custom sneakers?

Typically, you can expect your custom wedding sneakers to arrive within 1-2 weeks of placing your order.

What are your shipping options?

We offer a range of shipping options to suit your needs:

  • Domestic:
    • USPS Priority Mail (2-3 business days)
    • UPS Ground (transit time varies)
  • International:
    • USPS Priority Mail International (6-10 business days)

Please note:

  • Shipping costs displayed at checkout are direct quotes from USPS and UPS.
  • You are responsible for any additional duties, customs fees, and taxes imposed by your country.
  • EU customers should be aware of VAT taxes.

Do you accept returns or exchanges?

Due to the custom nature of our products, we cannot accept returns or exchanges.  Please double-check your shoe size before placing your order.

However, in the unlikely event of a factory defect or product issue, please contact our support team at alhutchison@charter.net

What sizes do you offer?

We offer custom sneakers in all sizes.  Please specify your desired size during the ordering process.

How can I discuss a custom design?

To discuss your custom design ideas, please contact us via email at alhutchison@charter.net